Your Online Counsellor

Home. Claudiaface

Welcome to Your Online Counsellor

Hello and Welcome,

My names is Claudia Smith and I am an accredited BACP (British Association of Counselling and Psychotherapy) registered counsellor with over 10 years experience of counselling, specialising in providing online counselling, coaching and member care.

I am passionate about helping people to feel better and live life to the full. Whether you are looking for counselling support or motivational coaching, I offer a conversational approach to working through problems, life issues and goals. I believe everyone is unique and I tailor my approach according to your needs and what works best for you. My hope is that through our meetings whether face to face or online, we can work together to find a way forward for you to enjoy life more - have more time and energy for the people, projects and passions that are important to you.

I offer face to face counselling and coaching at my consultation room in Redhill, Surrey, UK or online counselling and coaching using Zoom, a confidential space online. I offer an integrative approach to counselling, which may include aspects of Cognitive Therapy, Solution Focused, Person Centred and Psychodynamic approaches. I provide both short term and open ended counselling, depending on your needs and the issues you want to support with.

My motivation for counselling and coaching is grounded in my personal Christian faith and I have an interest in how the spiritual impacts us emotionally and psychologically. I adhere to the BACP code of ethics and so welcome and work with clients of all backgrounds, including those of faith and those of none.

Home. bacp claudia logo

Home. Feel Less Stressed 2017

NEW: The Stress Check Up!

Are you feeling stressed?
Finding it difficult to switch off from work?
Not enough time for family, friends, and fun?

Stop, pause and check your stress levels with the new Stress Check Up.

Home. institute


People come to counselling for many different reasons. A common reason is the desire for change. We may want to change how we are feeling or thinking about something, or make a decisions to change a situation we are in. Change is not always easy. Counselling can provide an opportunity to explore your thoughts and feelings and make sense of your situation. Ultimately my aim is to help you feel better. Feeling better might include feeling better in your yourself, about a situation you are struggling with or moving forward into a better future.

I have experience in helping people with issues such as:

  • depression including postnatal depression
  • anxiety
  • stress and work related stress
  • loneliness
  • anger
  • bereavement
  • interpersonal relationships
  • self-esteem
  • family issues
  • decision making
  • cross-cultural living

  • Stress and Personal Resilience Coaching

    It can be hard to stop when you are feeling overwhelmed with stress but taking time to pause is really important in avoiding burnout when stress is the on the rise. Stress and Resilience Coaching provides a space to assess your stress and begin to get life back on track. Coaching will help you to create a personal action plan to reduce stress, improve personal resilience and enjoy life again, both in and out of the workplace.

    Home. global connect

    Member Care Services

    I specialise in providing counselling and support for British missionary personnel/mission partners. If you are preparing to relocate overseas, returning from an overseas assignment or struggling with life on the mission field. Counselling and having specific time to prepare psychologically for an overseas assignment can help improve your ability to land more smoothly in your life overseas, return to your passport county with less of a bump or help you to adjust and improve the quality of cross-cultural missionary living.

    Having lived and worked overseas in rural Uganda, I use my professional skills alongside my experience of living cross-culturally, to help you prepare for your overseas assignment, thrive on the field and return afterwards to your passport country. I aim to help you consider what your needs are to enjoy and thrive on the mission field, by identifying your risk factors and working with you to ensure you have a strong foundation of support and skills in place to cope with the stresses and strains of being a mission partner and missionary life.

    Home. acto

    Professional Qualifications and Ethical Principles

    I am an accredited member of the British Association for Counselling and Psychotherapy and a member of the Association for Counselling and Therapy On-line. I adhere fully to both their codes of practice and ethics.
    I am registered as a controller of sensitive data under the Data Protection Act in the UK with the ICO and follow their recommendations for storing sensitive data.
    I am insured to work both face to face (based in Redhill Surrey) and online with clients.

    I have undergone further training with the Online Therapy Institute to offer counselling and life coaching online

  • Certified Cyber Therapist
  • Certificate in Working Therapeutically Using Asynchronous Email
  • Certificate in Weight Management
  • Certificate in Coach Competency
  • Advanced Diploma in Integrative Counselling
  • Certificate in Pastoral Care and Counselling

  • You can verify my credentials through BACP

    The Westway Clinic

    I work from The Westway Clinic, 17 Hatchlands Road, Redhill, Surrey. The Westway Clinic is in easy reach of Reigate, Horley, Nutfield, Godstone, Caterham, Dorking and surrounding areas. The clinic is on the corner of Hatchlands Road and Fengates Road. You'll find it on the right handside if you are arriving from Reigate and the left if you are arriving from Redhill.

    When you arrive for your first consultation, as you come through the red doors you'll find a reception area to your right. One of the clinic's receptionists will note you have arrived. There is a comfortable waiting area where you can sit before your appointment. I will come and meet you and take you up the counselling room. The room is on the third floor.

    After your consultation, you can come back down to reception where you can pay for your session . Payment can be made by cash, cheque or card. You are also welcome to sit down for a while if you need to before leaving the clinic or wait for your transport if you are being picked up.


    I attended counselling sessions with Claudia for 19 months. I found Claudia warm, accepting and very skilled in providing me with a safe space where I felt I could openly explore the things that I was struggling with, and work out what I wanted to change. I always felt heard by Claudia without being judged. Claudia worked as a team with me, helping me to achieve a great deal of change. I will always be grateful to her for the valuable understanding and support she gave me through some very difficult unexpected life events during those 19 months. I’d highly recommend Claudia!

    I made a huge amount of progress during the time I was working with Claudia. She gave me the space, encouragement and support to do much of the work myself, but was always ready with a telling observation, a shrewd suggestion, or a gentle (but effective) challenge. I usually left feeling much better than when I arrived; and I enjoyed the sessions enormously.

    Faced with moving to a different country, job and life, I chanced upon Claudia Smith’s leaflet describing how she provides help to cope with the practical and emotional turmoil these changes unleash. Claudia helped me recognise what I was attempting to do and how to go about it. Not merely to survive the experience, but to prosper from it. Intelligent and experienced insight from a calm and knowledgeable counsellor transformed my preparation for this change. It transformed my worries to joy. Many thanks Claudia, everything has unfolded exactly as we planned.

    Further reviews found on the RSCPP website.

    ©2017 Reigate and Redhill Online Counselling — powered by WebHealer
    Cookies are set by this site. To decline them or find out more visit our cookie page