Your Online Counsellor

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Welcome to Your Online Counsellor

Hello and Welcome to Your Online Counsellor.

My names is Claudia Smith and I am an accredited BACP registered counsellor with over 10 years experience of counselling, specialising in providing counselling online using email, instant messaging and video.

I provide counselling in a safe and confidential virtual space through Plus Guidance, a secure online platform, which is shared just between the two of us. Instead of meeting face to face in my consultation room in Redhill, Surrey, UK we meet online at a time that is convenient to you or you can open your email counselling replies by logging into your Plus Guidance account at anytime. I offer an integrative approach to counselling, which may include aspects of Cognitive Therapy, Solution Focused, Person Centred and Psychodynamic approaches. I provide both short term and open ended counselling, depending on your needs and the issues you want to explore.


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Counselling Experience

People come to counselling for many different reasons. A common reason is the desire for change. We may want to change how we are feeling or thinking about something, or make a decisions to change a situation we are in. Change is not always easy. Counselling can provide an opportunity to explore your thoughts and feelings and make sense of your situation. Ultimately my aim is to help you feel better. Feeling better might include feeling better in your yourself, about a situation you are struggling with or moving forward into a better future.

I have experience in helping people with issues such as:

  • depression including postnatal depression
  • anxiety
  • stress
  • loneliness
  • anger
  • bereavement
  • interpersonal relationships
  • long term physical illness
  • self-esteem
  • family problems and parenting issues
  • decision making


  • I have also worked as a counsellor overseas for five years within a Teacher Training College and private hospital. I have specific experience in cross-cultural counselling, working with issues related to HIV/Aids and expatriate mental health.


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    Counselling for Expats and Cross Cultural Workers

    I specialise in providing counselling for British expats and member care counselling for cross cultural workers. Whether you are working for an international company or a cross cultural worker working for a charity or mission agency, looking after your psychological well-being is key to staying healthy overseas. Often accessing support for mental health means waiting until you return on home assignment or home leave. Online counselling means that you don't need to wait but can access the support you need wherever you are in the world as long as you have access to a laptop and the internet.

    If you are preparing to relocate, returning from an overseas assignment or struggling with life as a expatriate or cross cultural worker, online counselling could provide the support you are looking for. Online counselling can help improve your ability to land more smoothly in your new life overseas, return to your passport county with less of a bump or help you to adjust and improve the quality of expatriate and cross-cultural living. Pre Re-entry counselling can also be valuable in helping you to process your cross-cultural experiences and re-establish yourself in your passport country.

    If you'd like to know more about how online counselling works Visit Counselling for Cross Cultural Workers for more information or email via my secure online form


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    Professional Qualifications and Ethical Principles

    I am an accredited member of the British Association for Counselling and Psychotherapy and a member of the Association for Counselling and Therapy On-line. I adhere fully to both their codes of practice and ethics.
    I am registered as a controller of sensitive data under the Data Protection Act with the ICO and follow their recommendations for storing sensitive data.
    I am insured to work both face to face and online with clients.

    I have undergone further training with the Online Therapy Institute to offer counselling and life coaching online

  • Certified Cyber Therapist
  • Certificate in Working Therapeutically Using Asynchronous Email
  • Certificate in Weight Management
  • Certificate in Coach Competency
  • Advanced Diploma in Integrative Counselling
  • Certificate in Pastoral Care and Counselling


  • You can verify my credentials through BACP


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