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Privacy & Online Security

If you are considering online counselling, it is important that you are able to access the same level of privacy and confidentiality as you would if you were meeting with me in a counselling room. When contacting me, please consider your online security and privacy. If you are using a work computer, work email account, or workplace internet connection, please be aware that your organisation may be able to monitor emails sent and websites visited. To help protect your confidentiality, you may wish to contact me using a personal email account and a private device. I use Proton Mail for secure email communication and some clients choose to create a separate email account specifically for therapy-related correspondence. If you have any questions about online counselling, confidentiality or how sessions work, I will be happy to discuss these during our initial conversation.

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How Often Do We Meet?

Counselling sessions are usually held weekly, particularly at the beginning of our work together. Depending on your needs and circumstances, fortnightly sessions may also be appropriate. We will review arrangements together and agree a frequency that best supports your goals for counselling.

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Online Sessions

Sessions are currently offered online via Zoom. Online counselling provides a flexible and accessible way to access support from the comfort and privacy of your own space. Many clients find that online sessions fit well around work, family and other commitments. To get the most from online sessions, it is helpful to find a quiet and private space where you will not be interrupted. I am also exploring the possibility of offering in-person appointments in the future. Please enquire for current availability.

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Is Counselling Right for Me?

Counselling can be helpful for a wide range of emotional, relational and life challenges. During our initial conversation, we can discuss your needs and consider whether my approach is likely to be a good fit. If I believe another service or specialist support would be more appropriate, I will discuss this with you and, where possible, suggest alternative sources of support.

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Confidentiality

Confidentiality is a fundamental part of the counselling relationship. Everything discussed within counselling sessions is treated as confidential. There are, however, a small number of circumstances where confidentiality may need to be broken. These include concerns about serious harm to yourself or another person, concerns relating to the abuse or neglect of a child or vulnerable adult, or where disclosure is required by law. Where possible, any need to break confidentiality would be discussed with you first.

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Professional Standards

I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and work within their Ethical Framework for the Counselling Professions. I undertake regular clinical supervision and continuing professional development to ensure safe, ethical and effective practice. I hold professional indemnity insurance and comply with current data protection requirements.

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Online Security and Data Protection

When working online, it is important that both counsellor and client take reasonable steps to maintain privacy and confidentiality. Zoom sessions are conducted using password-protected meetings and appropriate security measures. Clients are encouraged to use a private space and secure internet connection wherever possible. Personal information is collected, stored and managed in accordance with UK data protection legislation. For further information, please refer to my Privacy Policy.