Online Counselling

I provide counselling in a safe and confidential virtual space using Zoom a secure online platform. Instead of meeting face to face in my consultation room in Redhill, Surrey, UK we meet online at an agreed time and place, wherever you are in the world. It is important that you choose a private space, so that you are not disturbed during our online meeting.






Advantages of Online Counselling

There are many advantages and certainly if you feel comfortable sending emails, enjoy Facebook or use Skype then accessing counselling online could be for you. 

  • No need to travel

  • No car parking fees

  • Connect from the privacy of your own home or a private space at work.

Online counselling works particularly well for people who:

  • Have busy schedules, making travel to see a counsellor a challenge.

  • Are housebound or are physically challenged, that makes it difficult to travel.

  • Travel often and would like to keep continuity.

  • Want to see an expert that is not available in their area.

  • Feel less inhibited communicating by email/video than being face-to-face.

  • Enjoy working from their laptop and feel comfortable communicating online e.g. Facebook; Skype;Instant Messaging.

Disadvantages of Online Counselling

There are some disadvantages to accessing counselling online and it’s important to be aware of those too, so you can make an informed choice as to whether you’re happy to work online.

  • Does not work well with crisis or emergencies.

  • Does not work well with serious emotional, physical or legal problems.

  • Technical problems with computer/laptop  and internet can interrupt the counselling process.

  • Issues of confidentiality if using a computer in a public place.

Next Steps

We conduct many of our relationships online and we naturally interact with friends and even strangers through a variety of social media. So accessing counselling online is fast becoming a natural thing to do with the development of online security and increased access to the internet for people across the globe. 

If you would like to book an online counselling session please read my informed consent. If you are happy with how I work online, please send me a message.

Top Tips for using Zoom for counselling
If you were meeting me in person, you’d probably walk or drive to the clinic I work from to meet.  This would create some space to prepare for our meeting and afterwards time to reflect and gather yourself.  Meeting online means it is very easy to log on immediately after another meeting and have other tabs up with your emails or work you have been engaged in.    To make the most of your counselling online below you’ll find some top tips.  Aim to have 15 minutes to prepare for your counselling appointment. 

  1. Pop to the loo.

  2. Get yourself a drink – glass of water or a warm drink (avoid alcohol and energy drinks)

  3. Have some tissues to hand, just in case you feel emotional.

  4. If you’re feeling anxious having a fluffy blanket or pillow to stroke can help you to self soothe.

  5. Close your tabs on your laptop, so you aren’t distracted with email notifications, work related issues or websites you are looking at.

  6. Turn off your phone or put it on silent, so you aren’t interrupted.

  7. Make sure you’re in a private, quiet space that you won’t be interrupted by other people.  It’s best not to sit in a room where other people have to pass through to get somewhere.

  8. If other people are in the house – remind them you have a meeting.  You might even want to put a note on your door, in case people forget.

  9. Check your camera – make sure you’re happy and comfortable with what I’m seeing behind you.   

  10. It can be helpful to have a headset, this can improve call quality and give some added privacy.

Are you in Crisis?

Do you need Immediate Help?

If you are in crisis and need immediate help, please visit or

Claudia Smith, Your Online Counsellor provides counselling, coaching, stress management consultation          in the Redhill, Reigate, Nutfield, Horley, Dorking and surrounding areas. 

Claudia also works online via Zoom and Protonmail